BOOK OUTLINE
Chapter 1
Managing the Digital Firm
·
The Competitive Business Environment and
the Emerging Digital Firm
Emergence of the Global
Economy
Transformation of Industrial
Economies
Transformation of the
Business Enterprise
The Emerging Digital Firm
·
What is an Information
System?
·
A Business Perspective on
Information Systems
Window on Technology: UPS
Competes Globally with Information Technology
Organizations
MIS IN ACTION
Manager’s Toolkit: How To Analyze a Business Information System Problem
Management
Technology
·
Technical Approach
·
Behavioral Approach
Approach of This Text:
Sociotechnical Systems
·
The Widening Scope of
Information Systems
·
The Network Revolution and
the Internet
·
New Options for
Organizational Design: The Digital Firm and the Collaborative Enterprise
Flattening Organizations and
the Changing Management Process
Separating Work from
Location
Reorganizing Work Flows
Increasing Flexibility of
Organizations
Redefining Organizational
Boundaries: New Avenues for Collaboration
The Digital Firm: Electronic
Commerce, Electronic Business, and New Digital Relationships
Window on Organizations:
Fast-Paced Fashions at Li & Fung
MIS IN ACTION
Decision-making: Planning a New Internet Business
The Challenge of Information
System: Key Management Issues
The Strategic Business
Challenge: Realizing the Digital
Firm: How can businesses use information technology to become competitive,
effective, and digitally-enabled?
The Globalization Challenge:
How can firms understand the business and system requirements of a global
economic environment?
The Information Architecture
and Infrastructure Challenge: How can organizations develop an information
architecture and information technology infrastructure that can support their
goals when business conditions and technologies are changing so rapidly?
The Information Systems
Investment Challenge: How can organizations determine the business value of
information systems?
The Responsibility and
Control Challenge: How can organizations ensure that their information systems
are used in an ethically and socially responsible manner?
·
Integrating Text with
Technology: New Opportunities for Learning
Chapter 2
Information Systems in the Enterprise
·
Different Kinds of Systems
Six Major Types of Software
Transaction processing
systems
Knowledge Work and Office
Systems
Management information
systems
Decision-support systems
Executive support systems
Relationship of Systems to
One Another
·
Sales and Marketing Systems
Manufacturing and Production
Systems
Window on Management: Safilo
Sees Its Way to Better Sales
Finance and Accounting
Systems
Human Resources Systems
·
Business Processes and
Information Systems
·
Customer Relationship
Management and Supply Chain Management
Customer Relationship
Management (CRM)
Window on Organizations:
Customer Relationship Management Sweep Europe
Supply chain management
MIS IN ACTION
Manager’s Toolkit: How to Benefit from Customer Relationship Management
Collaborative Commerce and
Industrial Networks
Enterprise Systems
Benefits and Challenges of
Enterprise Systems
MIS IN ACTION
Decisionmaking: Analyzing Enterprise Process Integration
·
Forms of Global Business
Organization
·
Global System Configuration
Chapter 3
Information Systems, Organization, Management, and
Strategy
·
What is an Organization?
·
Common Features of
Organizations
Standard Operating
Procedures
Organizational Politics
Organizational Culture
·
Unique Features of
Organizations
Different organizational
types
Organizations and
environments
Other differences among
organizations
Window on Organizations:
E-commerce, Chinese Style
·
Information Technology
Infrastructure and Inflation Technology Services
How Information Systems
Affect Organizations
Economic theories
Behavioral theories
The Internet and
Organizations
·
The Role of Managers in Organizations
Classical description of
management
Behavioral models
·
Managers and Decision Making
The process of decision
making
Stages of Decision Making
Models of Decision Making
Implications for the Design
and Understanding of Information Systems
·
What is a Strategic Information
System?
·
Business-Level Strategy and
the Value Chain Model
Leveraging technology value
chain
Window on Technology:
Nextcard Direct Markets with the Internet
Information System Products
and Services
Systems to Focus on Market
Niche
Supply Chain Management and
Efficient Customer Response Systems
Firm-Level Strategy and
Information Technology
Enhancing Core Competencies
·
Industry-Level Strategy and
Information Systems: Competitive Forces and Network Economics
Information partnerships
The competitive forces model
Network economics
MIS IN ACTION
Manager’s Toolkit: Identifying Opportunities for Strategic Information
Systems
·
Using Systems for
Competitive Advantage: Management Issues
Managing Strategic
Transitions
Chapter 4
The Digital Firm: Electronic Commerce and Electronic
Business
Internet Technology and the
Digital Firm
·
New Business Models and
Value Propositions
The Changing Economics of
Information
Internet Business Models
·
Categories of Electronic
Commerce
Customer-Centered Retailing
Direct Sales over the Web
Interactive Marketing and
Personalization
M-commerce and Next
Generation Marketing
Customer Self-Service
Business-to-Business
Electronic Commerce: New Efficiencies and Relationships
Window on Management:
Mitsubishi Revs Up Its Dealer Networks
Window on Organizations: Can
Covisint Succeed as an Auto Industry Exchange?
·
Electronic Commerce Payment
Systems
·
How Intranets Support Electronic Business
·
Intranets and Group
Collaboration
·
Intranet Applications for
Electronic Business
Finance and Accounting
Human Resources
Sales and Marketing
Manufacturing and Production
Supply Chain Management and
Collaborative Commerce
·
Unproven Business Models
·
Business Process Change
Requirements
Channel Conflicts
·
Legal Issues
·
Security and Privacy
MIS IN ACTION
Manager’s Toolkit: Digitally Enabling the Enterprise: Top Questions to
Ask
Chapter 5
Ethical and Social Issues in the Digital Firm
I. UNDERSTANDING ETHICAL AND SOCIAL
ISSUES RELATED TO SYSTEMS
·
A Model for Thinking about
Ethical, Social, and Political Issues
·
Moral Dimensions of the
Information Age
·
Key Technology Trends that
Raise Ethical Issues
·
Basic Concepts:
Responsibility, Accountability, and Liability
MIS IN ACTION
Manager’s Toolkit: How to Conduct an Ethical Analysis
·
Candidate Ethical Principles
·
Professional Codes of
Conduct
·
Some Real-World Ethical
Dilemmas
MIS IN ACTION
Decisionmaking: What to do About Employee Web Usage
·
Information Rights: Privacy and Freedom in
the Internet Age
The European Directive on
Data Protection
Internet Challenges to
Privacy
Technical Solutions
Ethical issues
Window on Organizations: Can
P3P Give Users Back Their Privacy?
Social issues
Political Issues
·
Property Rights:
Intellectual Property
Trade Secrets
Copyright
Patents
Challenges to Intellectual
Property Rights
Ethical Issues
Social Issues
Political Issues
Window on Technology:
Napster and Gnutella Rock the Entertainment Industry
·
Accountability, Liability,
and Control
Some Liability Problems
Ethical Issues
Social Issues
Political Issues
·
System Quality: Data Quality
and System Errors
Ethical issues
Social issues
Political issues
·
Quality of Life: Equity,
Access, Boundaries
Balancing Power Center
Versus Periphery
Rapidity of Change: Reduced
Response Time to Competition
Maintaining Boundaries:
Family, Work, and Leisure
Dependence and Vulnerability
Computer Crime and Abuse
Employment: Trickle-Down
Technology and Reengineering Job Loss
Equity and Access:
Increasing Racial and Social Class Cleavages
Health risk: RSI, CVS, and
Technostress
·
Management Actions: A
Corporate Code of Ethics
Chapter 6
Managing Hardware and Software Assets
·
The Computer System
·
The CPU and Primary Storage
Arithmetic-Logic Unit and
Control Unit
Primary Storage
·
Computer Processing
Microprocessors and
Processing Power
Parallel Processing
·
Secondary Storage Technology
Magnetic Disks
Optical Disks
Magnetic Tape
New Storage Alternatives:
Storage Area Networks (SANs)
·
Input and Output Devices
·
Batch and On-line Input and
Processing
·
Interactive Multimedia
·
Classifying Computers
·
Computer Networks and
Client/Server Computing
Network Computers and
Peer-to-Peer Computing
Peer-to-Peer Computing
Window on Organizations:
Peer-to-Peer or Network Computing: Which is Best for your Firm?
·
System Software and PC Operating
Systems
Functions of the Operating
System
Multiprogramming
Virtual Storage
Time Sharing
Multiprocessing
Language Translations and
Utility Software
PC Operating Systems and
Graphical User Interfaces
·
Application Software and
Programming Languages
Programming Languages
Assembly language
Third-generations languages:
FORTRAN, COBOL, BASIC, Pascal, and C
·
Fourth-Generation Languages
and PC Software Tools
Application Software
Packages and PC Software Tools
·
Software for Enterprise Integration
·
Object-Oriented Programming
Object-oriented Programming
Concepts
·
Java
·
Hypertext Markup Language
(HTML) and XML
XML
Window on Technology: How
Can XML Help Businesses?
·
Hardware Technology
Requirements for Electronic Commerce and the Digital Firm
Capacity Planning and
Scalability
·
Total Cost of Ownership
(TCO) of Technology Assets
MIS IN ACTION
Decisionmaking: Capacity Planning for Electronic Commerce
·
Rent or Build Decisions:
Using Technology Service Providers
On-line Storage Service
Providers
MIS IN ACTION
Manager’s Toolkit: How to Calculate the Total Cost of Ownership (TCO) of
Technology Assets
Application Service
Providers (ASPs)
Other Types of Service
Providers
Chapter 7
Managing Data Resources
·
File Organization Terms and
Concepts
·
Problems with the
Traditional File Environment
Data redundancy and
confusion
Program-data dependence
Lack of flexibility
Poor security
Lack of data-sharing and
availability
·
Database Management System
(DBMS)
·
Types of Databases
Relational DBMS
Hierarchical and Network
DBMS
Object-Oriented Database
·
Designing Databases
·
Distributing Databases
·
Management Requirements for
Database Systems
Data administration
Data planning and modeling
methodology
Database Technology,
Management, and Users
·
Multidimensional Data Analysis
·
Data Warehouses and
Datamining
What Is a Data Warehouse?
MIS IN ACTION
Manager’s Toolkit: How to Make a Data Warehouse Serve the Business
Datamining
Window on Management:
Louise’s Trattoria Makes a Comeback with Datamining
Benefits of Data Warehouses
MIS IN ACTION
Decisionmaking: Creating Company-Wide Data Standards
·
Databases and the Web
The Web and Hypermedia
Databases
Linking Internal Databases
to the Web
Window on Organizations:
Iceland’s Medical Records Database: Medical Progress or Threat to
Privacy?
Chapter 8
Telecommunications and Networks
·
The Marriage of Computers
and Communications
·
The Information Superhighway
·
Telecommunications Systems Components
·
Functions of
Telecommunications Systems
·
Types of Signals: Analog and
Digital
·
Communications Channels
Twisted wire
Coaxial cable
Fiber optics and optical
networks
Wireless transmission
Window on Technology:
Wireless Systems Make for Medical Mobility
Transmission speed
·
Communications Processors
and Software
·
Network Topologies
The Star Network
The Bus Network
The Ring Network
·
Private Branch Exchanges,
Local Area Networks (LANs), and Wide Area Networks (WANs)
Private Branch Exchange
Local Area Networks
Wide Ares Networks (WANs)
·
Network Services and
Broadband Technologies
Value-added networks (VANs)
Other network services
·
Network Convergence
MIS IN ACTION
Decisionmaking: Choosing an Internet Connections Service
·
Electronic Mail and
Groupware
·
Voice Mail and Fax
·
Teleconferencing,
Dataconferencing, and Videoconferencing
Window on Management:
Monitoring Employees on Networks: Unethical or Good Business?
·
Digital Information
Services, Distance Learning, and E-Learning
·
Electronic Data Interchange
MIS IN ACTION
Manager’s Toolkit: Developing a Business Driven Telecommunications Plan
Chapter 9
The Internet and the New Information Technology
Infrastructure
·
Enterprise
Networking and Internetworking
·
Standards and Connectivity
for Digital Integration
Models of Connectivity for
Networks
·
What is the Internet?
·
Internet Technology and
Services
Internet Tools for
Communication
Information Retrieval on the
Internet
·
The Next Generation
Internet: and Internet2
·
Searching for Information on
the Web
Broadcast and
“Push” Technology
·
Intranets and Extranets
Intranet technology
Extranets
·
The Wireless Web
Wireless Web Standards
Window on Organizations:
Will M-Commerce Take Off?
M-commerce Challenges
Window on Technology: M-Commerce
Inspires New Netrepreneurs
·
Organizational Benefits of
Internet and Web Technology
Connectivity and Global
Reach
MIS IN ACTION
Manager’s Toolkit: How to Integrate the Wireless Web into Business
Strategy
Reduced Communication Costs
Lower Transactions Costs
Reduced Agency Costs
Interactivity, Flexibility,
and Customization
Accelerated Distribution of
Knowledge
·
Web Servers and Electronic
Commerce Servers
·
Customer Tracking and
Personalization Tools
·
Web Content Management Tools
·
Web Performance Monitoring
Tools
·
Web Hosting Services
·
The Challenge of Managing the
New Information Technology Infrastructure
Loss of management control
Connectivity and Application
Integration Challenges
Organizational Change
Requirements
Hidden Costs of Enterprise
Computing
Scalability, Reliability,
and Security
·
Some Solutions
Managing the Change
Education and Training
Data Administration
Disciplines
Planning for connectivity
and application integration
Chapter 10
Managing Knowledge for the Digital Firm
·
Organizational Learning and
Knowledge Management
·
Systems and Infrastructure
for Knowledge Management
·
Distributing Knowledge:
Office and Document Management Systems
·
Creating Knowledge:
Knowledge Work Systems
Window on Management: Managing
Construction Projects with the Internet
Requirements of knowledge
work systems
Examples of knowledge work
systems
·
Sharing Knowledge: Group
Collaboration Systems and Enterprise
Knowledge Environments
Groupware
Intranets and Enterprise
Knowledge Environments
MIS IN ACTION
Manager’s Toolkit: Establishing the Business Requirements of an
Enterprise Portal
Windows on Organizations:
ABN Armo Banks on On-line Knowledge Management
·
What is Artificial
Intelligence?
·
Why Business is Interested
in Artificial Intelligence
·
Capturing Knowledge: Expert
Systems
How Expert Systems Work
Building an Expert System
Examples of Successful
Expert Systems
·
Organizational Intelligence:
Case-Based Reasoning
·
Neural Networks
The Difference Between
Neural Networks and Expert Systems
·
Fuzzy Logic
·
Genetic Algorithms
Hybrid AI Systems
·
Intelligent Agents
Chapter 11
Enhancing Management Decision Making for the Digital
Firm
I. DECISION-SUPPORT SYSTEMS (DSS)
·
MIS and DSS
·
Types of Decision-Support
Systems
·
Components of DSS
·
DSS Applications and the
Digital Firms
DSS for Supply Chain
Management
Window on Technology:
ShopKo’s DSS Makes a Science of Markdowns
DSS for Customer
Relationship Management
DSS for Simulating Business
Scenarios
Geographic Information
Systems (GIS)
·
Web-Based Customer
Decision-Support Systems
·
What is a GDSS?
·
Characteristics of GDSS
·
GDSS Software Tools
Overview of a GDSS Meeting
·
How GDSS Can Enhance Group
Decision-Making
·
The Role of Executive
Support Systems in the Organization
Developing ESS
·
Benefits of Executive
Support Systems
Window on Management:
Digital Dashboards Help Union Pacific Manage
·
Executive Support Systems
and the Digital Firm
ESS for Business
Intelligence
Monitoring Corporate
Performance: Balanced Scorecard Systems
Enterprise Wide Reporting
and Analysis
Chapter 12
Redesigning the Organization with Information Systems
·
Linking Information Systems to the
Business Plan
MIS IN ACTION
Manager’s Toolkit: How to Develop an Information Systems Plan
·
Establishing Organizational
Information Requirements
Enterprise Analysis
(Business Systems Planning)
Strategic Analysis or
Critical Success Factors
·
Systems Development and
Organizational Change
The spectrum of organization
change
·
Business Process
Reengineering
Workflow Management
·
Steps in Effective
Reengineering
·
Process Improvement and
Total Quality Management (TQM)
How Information Systems
Contribute to Total Quality Management
Simplifying the product or
production process
Benchmarking
Use customer demands as a guide
to improving products and services
Reduce cycle time
Improve the quality and
precision of the design
Increase the precision of
the production
·
Systems Analysis
Establishing Information
Requirements
·
Systems Design
The Role of End Users
·
Completing the Systems
Development Process
Programming
Testing
Conversion
Production and Maintenance
·
Traditional Systems
Lifecycle
·
Prototyping
Steps in Prototyping
Advantages and Disadvantages
of Prototyping
·
Application software
Packages
Selecting Software Packages
Window on Organizations:
Indian Motorcycles is Reborn with New Information Systems
·
End-User Development
Benefits and Limitations of
End-User Development
Managing End-User Development
Window on Management:
Harvard Pilgrim Healthcare Outsources to Save Its Life
·
Outsourcing
V. APPLICATION
DEVELOPMENT FOR THE DIGITAL FIRM
·
Object-Oriented Software
Development
·
Rapid Application
Development (RAD)
·
Web Services
Looking Beyond the
Organization
Chapter 13
Understanding the Business Value of Systems and Managing
Change
·
Traditional Capital
Budgeting Models
Limitations of Financial
Models
·
Case Example: Primrose, Mendelson,
and Hansen
The Problem
The Solution
The Payback Method
Accounting Rate of Return on
Investment (ROI)
Net Present Value
Cost-Benefit Ratio
Profitability Index
Internal Rate of Return
(IRR)
Results of the Capital
Budgeting Analysis
·
Strategic Considerations
Portfolio Analysis
Scoring Models
Window on Management:
Portfolio Analysis Brings Benefits to ING Bank
Real Options Pricing Models
MIS IN ACTION
Decisionmaking: Evaluating ERP Systems With A Scoring Model
Knowledge Value-Added
Approach
·
Information Technology
Investments and Productivity
·
Information Systems Problem
Areas
Design
MIS IN ACTION
Manager’s Toolkit: Designing a User-Friendly Web Site
Data
Cost
Operations
·
Change Management and the
Concept of Implementation
·
Causes of Implementation
Success and Failure
User Involvement and
Influence
Window on Organizations:
Involving the Users at British Airways
Management Support and
Commitment
Level of Complexity and Risk
Project size
Project structure
Experience with technology
Management of the
Implementation Process
Ignorance and optimism
The mythical man-month
Falling behind: bad news
travels slowly upward
·
Change Management Challenges
for Enterprise
Applications, Business Process Reengineering (BPR), and Mergers and
Acquisitions
System Challenges of Mergers
and Acquisitions
·
The Challenge of
Implementing Global Systems
Disparate Information
Requirements and Business Processes
Technology Hurdles: Lack of
Standards and Connectivity
Local User Resistance of
Global Systems
·
Controlling Risk Factors
Managing Technical
Complexity
Formal Planning and Control
Tools
Increasing User Involvement
and Overcoming User Resistance
·
Designing for the Organization
Allowing for the Human
Factor
Sociotechnical Design
·
Managing Global
Implementations
Implementation Tactics:
Cooptation
Creating a Global Technology
Infrastructure
·
“Fourth-Generation”
Project Management
Chapter 14
Information Systems Security and Control
·
Why Systems are Vulnerable
Hackers and Computer Viruses
Window on Organizations:
Hackers, Cyber-Terrorists, and Information Warfare: An Electronic Pearl Harbor
in the Making?
·
Concerns for System Builders
and Users
Disaster
Security
Errors
·
System Quality Problems:
Software and Data
Bugs and Defects
The Maintenance Nightmare
Window on Management:
National Bank of Australia Writes Off Losses from Computer Errors
Data Quality Problems
·
General Controls and
Application Controls
General Controls and Data
Security
Application Controls
·
Protecting the Digital Firm
High Availability Computing
MIS IN ACTION
Manager’s Toolkit: How to Develop a Disaster Recovery Plan
Internet Security Challenges
Security and Electronic
Commerce
·
Developing a Control
Structure: Costs and Benefits
·
The Role of Auditing in the
Control Process
MIS IN ACTION
Decision-Making: Analyzing Security Vulnerabilities
·
Software Quality Assurance
Methodologies and Tools
Structured Methodologies
Structured Analysis
Structured Design
Structured Programming
Flowcharts
Limitations of Traditional
Methods
Computer-Aided Software
Engineering (CASE)
Resource Allocation During
Systems Development
Software Metrics
Testing
·
Data Quality Audits and Data
Cleansing
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