- Why are information systems essential in business today? Describe four trends in the global business environment that have made information systems so important.
- Describe the capabilities of a digital firm. Why are digital firms so powerful?
- What is an information system? Distinguish between a computer, a computer program, and an information system. What is the difference between data and information?
- What activities convert raw data to usable information in information systems? What is their relationship to feedback?
- What is information systems literacy? How does it differ from computer literacy?
- What are the organization, management, and technology dimensions of information systems?
- Distinguish between a behavioral and a technical approach to information systems in terms of the questions asked and the answers provided. What major disciplines contribute to an understanding of information systems?
- What is the relationship between an organization and its information systems? How has this relationship changed over time?
- What are the Internet and the World Wide Web? How have they changed the role played by information systems in organizations?
- Describe some of the major changes that information systems are bringing to organizations.
- How are information systems changing the management process?
- What is the relationship between the network revolution, the digital firm, electronic commerce, and electronic business?
- What are interorganizational systems? Why are they becoming more important? How has Internet and Web technology affected these systems?
- What do we mean by information architecture and information technology infrastructure? Why are they important concerns for managers?
- What are the key management challenges involved in building, operating, and maintaining information systems today?
- Identify and describe the four levels of the organizational hierarchy. What types of information systems serve each level?
- List and briefly describe the major types of systems in organizations.
- What are the five types of TPS in business organizations? What functions do they perform? Give examples of each.
- Describe the functions performed by knowledge work and office systems and some typical applications of each.
- What are the characteristics of MIS? How do MIS differ from TPS? From DSS
- What are the characteristics of DSS? How do they differ from those of ESS
- Describe the relationship between TPS, office systems, KWS, MIS, DSS, and ESS.
- List and describe the information systems serving each of the major functional areas of a business.
- What is a business process? Give two examples of processes for functional areas of the business and one example of a cross-functional process.
- What is customer relationship management? Why is it so important to businesses? How do information systems facilitate customer relationship management?
- What is supply chain management? What activities does it comprise? Why is it so important to businesses?
- How do information systems facilitate supply chain management
- What is collaborative commerce? How can organizations benefit from it
- How can organizations benefit from participating in private industrial networks
- What are enterprise systems? How do they change the way an organization works
- What are the benefits and challenges of implementing enterprise systems
- Describe the four major types of global business organization and the system configuration that is most appropriate for supporting each type.
- What is an organization? Compare the technical definition of organizations with the behavioral definition.
- What features do all organizations have in common? In what ways can organizations differ?
- How are information technology services delivered in organizations? Describe the role played by programmers, systems analysts, information systems managers, and the chief information officer (CIO).
- Describe the major economic theories that help explain how information systems affect organizations.
- Describe the major behavioral theories that help explain how information systems affect organizations.
- Why is there considerable organizational resistance to the introduction of information systems?
- Compare the descriptions of managerial behavior in the classical and behavioral models.
- What specific managerial roles can information systems support? Where are information systems particularly strong in supporting managers, and where are they weak?
- What are the four stages of decision making described by Simon?
- Compare individual and organizational models of decision making.
- What is the impact of the Internet on organizations and the process of management?
- What is a strategic information system? What is the difference between a strategic information system and a strategic-level system?
- Describe appropriate models for analyzing strategy at the business level, and the types of strategies and information systems that can be used to compete at this level.
- Describe appropriate strategies for the firm level and how information systems can help companies compete at this level.
- How can the competitive forces model, information partnerships, and network economics be used to identify strategies and system opportunities at the industry level?
- How have the value chain and competitive forces models changed as a result of the Internet and the emergence of digital firms?
- Why are strategic information systems difficult to build?
- What are the advantages of using the Internet as the infrastructure for electronic commerce and electronic business?
- How is the Internet changing the economics of information and business models?
- Name and describe six Internet business models for electronic commerce. Distinguish between a pure-play Internet business model and a clicks-and-mortar business model.
- Name and describe the various categories of electronic commerce.
- How can the Internet facilitate sales and marketing to individual customers? Describe the role played by Web personalization.
- How can the Internet help provide customer service?
- How can Internet technology support business-to-business electronic commerce?
- What are net markeplaces? Why do they represent an important business model for B2B e-commerce? How do they differ from private industrial networks?
- Name and describe the principal electronic payment systems used on the Internet.
- Why are intranets so useful for electronic business?
- How can intranets support organizational collaboration?
- Describe the uses of intranets for electronic business in sales and marketing, human resources, finance and accounting, and manufacturing.
- How can companies use Internet technology for supply chain management?
- Describe the management challenges posed by electronic commerce and electronic business on the Internet.
- What is channel conflict? Why is it becoming a growing problem in electronic commerce?
- In what ways are ethical, social, and political issues connected? Give some examples.
- What are the key technological trends that heighten ethical concerns?
- What are the differences between responsibility, accountability, and liability?
- What are the five steps in an ethical analysis?
- Identify and describe six ethical principles.
- What is a professional code of conduct?
- What are meant by "privacy" and "fair information practices"?
- How is the Internet challenging the protection of individual privacy?
- What role can informed consent, legislation, industry self-regulation, and technology tools play in protecting individual privacy of Internet users?
- What are the three different regimes that protect intellectual property rights? What challenges to intellectual property rights are posed by the Internet?
- Why is it so difficult to hold software services liable for failure or injury?
- What is the most common cause of system quality problems?
- Name and describe four "quality of life" impacts of computers and information systems.
- What is technostress, and how would you identify it?
- Name three management actions that could reduce RSI injuries.
- What are the components of a contemporary computer system?
- Distinguish between a bit and a byte, and describe how information is stored in primary memory.
- Name the major components of the CPU and the function of each.
- Name and describe the factors affecting a microprocessor's speed and performance.
- Distinguish between serial, parallel, and massively parallel processing.
- List the most important secondary storage media. What are the strengths and limitations of each?
- List and describe the major computer input and output devices.
- What is the difference between batch and on-line processing? Diagram the difference.
- What is multimedia? What technologies are involved?
- What is the difference between a mainframe, a midrange computer, a server, and a PC? Between a PC and a workstation?
- Compare the client/server, network computer, and peer-to-peer models of computing.
- What is the operating system of a computer? What does it do? What role do multiprogramming, virtual storage, time sharing, and multiprocessing play in the operation of an information system?
- List and describe the major PC operating systems.
- List and describe the major application programming languages. How do they differ from fourth-generation languages?
- Name and describe the most important PC software tools.
- Name and describe the kinds of software that can be used for enterprise integration.
- What is object-oriented programming? How does it differ from conventional software development?
- What are Java, HTML, and XML? Compare their capabilities. Why are they becoming important?
- List and describe the principal issues in managing hardware and software assets.
- Why is file management important for overall system performance?
- List and describe each of the components in the data hierarchy.
- Define and explain the significance of entities, attributes, and key fields.
- List and describe some of the problems of the traditional file environment.
- Define a database and a database management system.
- Name and briefly describe the three components of a DBMS.
- What is the difference between a logical and a physical view of data?
- List some benefits of a DBMS.
- Describe the principal types of databases and the advantages and disadvantages of each.
- What is normalization? How is it related to the features of a well-designed relational database?
- What is a distributed database, and what are the two main ways of distributing data?
- What are the four key organizational elements of a database environment? Describe each briefly.
- Describe the capabilities of on-line analytical processing (OLAP) and datamining.
- What is a data warehouse? How can it benefit organizations?
- What is a hypermedia database? How does it differ from a traditional database? How is it used for the Web?
- How can users access information from a company's internal databases via the Web?
- What is the significance of telecommunications deregulation for managers and organizations?
- What is a telecommunications system? What are the principal functions of all telecommunications systems?
- Name and briefly describe each of the components of a telecommunications system.
- Distinguish between an analog and a digital signal.
- Name the different types of telecommunications transmission media and compare them in terms of speed and cost.
- Name and describe the technologies used for wireless transmission.
- What are optical networks? Why are they becoming important?
- What is the relationship between bandwidth and a channel's transmission capacity?
- Name and briefly describe the different kinds of communications processors.
- Name and briefly describe the three principal network topologies.
- Distinguish between a PBX and a LAN.
- What are the components of a typical LAN? What are the functions of each component?
- List and describe the various network services.
- Distinguish between a WAN and a VAN.
- Define the following: modem, baud, protocol, converged network, and broadband.
- Name and describe the telecommunications applications that can support electronic commerce and electronic business.
- What are the features of the new information technology infrastructure?
- Why is connectivity so important for the digital firm? List and describe the major connectivity standards for networking and the Internet.
- What is the Internet? List and describe alternative ways of accessing the Internet.
- List and describe the principal Internet capabilities.
- What are Internet2 and Next Generation Internet (NGI)? How does the next generation Internet differ from the first-generation Internet? What benefits does it provide?
- Why is the World Wide Web so useful for individuals and businesses?
- List and describe alternative ways of locating information on the Web.
- What are intranets and extranets? How do they differ from the Web?
- What is the Wireless Web? How does it differ from the conventional Web?
- List and describe the types of m-commerce services and applications supported by the Wireless Web.
- Compare the WAP and I-mode Wireless Web standards.
- Describe the organizational benefits of Internet and Web technology.
- List and describe the principal technologies for supporting electronic commerce and electronic business.
- Under what conditions should firms consider Web hosting services?
- Describe five problems posed by the new IT infrastructure.
- Describe some solutions to the problems posed by the new IT infrastructure.
- What is knowledge management? List and briefly describe the information systems that support it and the kind of information technology (IT) infrastructure it requires.
- How does knowledge management promote organizational learning?
- Describe the roles of the office in organizations. What are the major activities that take place in offices?
- What are the principal types of information systems that support information worker activities in the office?
- What are the generic requirements of knowledge work systems? Why?
- Describe how the following systems support knowledge work: computer-aided design (CAD), virtual reality, and investment workstations.
- How does groupware support information work? Describe its capabilities and Internet and intranet capabilities for collaborative work.
- What is artificial intelligence? Why is it of interest to business?
- What is the difference between artificial intelligence and natural or human intelligence?
- Define an expert system and describe how it can help organizations use their knowledge assets.
- Define and describe the role of the following in expert systems: rule base, frames, inference engine.
- What is case-based reasoning? How does it differ from an expert system?
- Describe three problems of expert systems.
- Describe a neural network. With what kinds of tasks would a neural network excel?
- Define and describe fuzzy logic. For what kinds of applications is it suited?
- What are genetic algorithms? How can they help organizations solve problems? For what kinds of problems are they suited?
- What are intelligent agents? How can they be used to benefit businesses?
- What is a decision-support system (DSS)? How does it differ from a management information system (MIS)?
- How can a DSS support unstructured or semistructured decision-making?
- What is the difference between a data-driven DSS and a model-driven DSS? Give examples.
- What are the three basic components of a DSS? Briefly describe each.
- How can DSS help firms with supply chain management and customer relationship management?
- What is a geographic information system (GIS)? How can it support decision-making?
- What is a customer decision-support system? How can the Internet be used for this purpose?
- What is a group decision-support system (GDSS)? How does it differ from a DSS?
- What are the underlying problems in group decision-making that have led to the development of GDSS?
- Describe the three elements of a GDSS.
- Name and describe five GDSS software tools.
- What is an electronic meeting system (EMS)? Describe its capabilities.
- For each of the underlying problems in group decision-making referred to in question 9, describe one or two ways GDSS can contribute to a solution.
- Define and describe the capabilities of an executive support system (ESS).
- How can the Internet and enterprise systems provide capabilities for executive support systems?
- What are the benefits of ESS? How do these systems enhance managerial decision-making?
- Why can an information system be considered planned organizational change?
- What are the major categories of an information systems plan?
- How can enterprise analysis and critical success factors be used to establish organization-wide information system requirements?
- Describe each of the four kinds of organizational change that can be promoted with information technology.
- What is business process reengineering? What steps are required to make it effective?
- What is the difference between systems analysis and systems design? What activities do they comprise?
- What are information requirements? Why are they difficult to determine correctly?
- Why is the testing stage of systems development so important? Name and describe the three stages of testing for an information system.
- What role do programming, conversion, production, and maintenance play in systems development?
- What is the traditional systems lifecycle? Describe each of its steps and its advantages and disadvantages for system building.
- What do we mean by information system prototyping? What are its benefits and limitations? List and describe the steps in the prototyping process.
- What is an application software package? What are the advantages and disadvantages of developing information systems based on software packages?
- What do we mean by end-user development? What are its advantages and disadvantages? Name some policies and procedures for managing end-user development.
- What is outsourcing? Under what circumstances should it be used for building information systems?
- What is the difference between object-oriented software development and traditional software development? What are the advantages of using object-oriented software development in building systems?
- What is rapid application development (RAD)? How can it help system builders?
- What are Web services? How can they help firms build and enhance their information systems?
- Name and describe the principal capital budgeting methods used to evaluate information system projects.
- What are the limitations of financial models for establishing the value of information systems?
- Describe how portfolio analysis and scoring models can be used to establish the worth of systems.
- How can real options pricing models be used to help evaluate information technology investments?
- Have information systems enhanced productivity in businesses? Explain your answer.
- Why do builders of new information systems need to address change management?
- What kinds of problems provide evidence of information system failure?
- Why is it necessary to understand the concept of implementation when managing the organizational change surrounding a new information system?
- What are the major causes of implementation success or failure?
- What is the userdesigner communications gap? What kinds of implementation problems can it create?
- Why is there such a high failure rate among enterprise resource planning (ERP) and business process reengineering (BPR) projects? Why are customer relationship management and supply chain management systems often difficult to implement?
- What role do information systems play in the success or failure of mergers and acquisitions?
- What are the challenges of implementing global systems?
- What dimensions influence the level of risk in each systems development project?
- What project management techniques can be used to control project risk?
- What strategies can be used to overcome user resistance to systems development projects?
- What organizational considerations should be addressed by information system design?
- What strategies can be used to make implementation of global systems more succes
- Why are computer systems more vulnerable than manual systems to destruction, fraud, error, and misuse? Name some of the key areas where systems are most vulnerable.
- Name some features of on-line information systems that make them difficult to control.
- How can bad software and data quality affect system performance and reliability? Describe two software quality problems.
- What are controls? Distinguish between general controls and application controls.
- Name and describe the principal general and application controls for computerized systems.
- What is security? List and describe controls that promote security for computer hardware, computer networks, computer software, and computerized data.
- What special security measures must be taken by organizations linking to the Internet?
- Distinguish between fault-tolerant and high-availability computing.
- Describe the role of firewalls, intrusion detection systems, and encryption systems in promoting security.
- Why are digital signatures and digital certificates important for electronic commerce?
- What is the function of risk assessment?
- How does MIS auditing enhance the control process?
- Name and describe four software quality assurance techniques.
- What is structured analysis? What is the role of the data flow diagram in structured analysis?
- How is structured design related to structured programming? How can both promote software quality?
- Why are data quality audits and data cleansing essential?
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